CANCELLATION AND REFUND POLICY
We guarantee that you will receive approval letter by email within 24 - 48 working hours for normal service. If you would like to cancel your request on our system, please inform us by email before 1 working hour after completed procedure on our website.
Any cancellation after 1 working hour or after your application sent to Vietnam Immigration Department is not accepted and no refund will be given for this case.
We will refund for denied applications by Vietnam Immigration Department and cancelled applications by applicants in appropriate time as below:
Denied applications or cancelled applications on time will be refunded 100%
No refund for the following cases:
a. If your status is “processing” or “done”
b. For extra services (fast track or car pick - up)
If we arranged these services for you at Vietnam airport
If you don’t provide your flight details including flight number and exactly time of arrival
If you change your flight but don’t inform to our system
c. For visa approval letter
For errors made by clients and request to arrange a new correct letter, we will charge as follow: charge extra 80% fee arrange new approval letter (this fee will be depended on your Type of Visa). The Visa Approval letter is issued by The Vietnamese Immigration, so we are unable to change any detail once it is processed.
For our company’s errors, we will refund 100% fee or arrange a new letter for our customers.
Within 1 working day after receiving our service. If we don’t receive any feedback from our clients, we will not take responsibility related to any error.
We are not responsible for the case that clients provide wrong contact details.
We will deny entering Vietnam for the next time if our customers use Fake Credit Card to settle the payment.
We also reserve the right to modify these refund policy without prior notice.
For cancellation or refund request, please contact us via email: [email protected]